• All orders within Austria we will ship without costs. For all orders over 500 EUR we offer free delivery worldwide (including full insurance and packing). This does not include items with high volume or weight, which are calculated after your order.

Information concerning the exercise of the right of withdrawal

  

Leica Camera Classics GmbH

FN 100602 w

Commercial court of Vienna

VAT identification number ATU15208004

Westbahnstraße 40, 1070 Vienne

Austria

Tel.: +43 1 523 56 59

orders@leicashop.com

www.leicashop.com 

  

For orders on the Leica Webshop, customers, who are consumers in the sense of the Austrian Consumer Protection Law (KSchG), have the right to withdraw from the contract within the withdrawal period of 14 (fourteen) days with no justification required (§ 11 of the Austrian Law of Distance Selling and Off-Premises Contracts  – FAGG). 

The withdrawal period of 14 (fourteen) days begins on the day on which the consumer obtains ownership of the ordered model; in case of a single order of several models that are delivered separately or in several partial deliveries, on the day on which the consumer obtains ownership of the last model or the last partial delivery.

This period is extended by 12 (twelve) months if we have not fulfilled our duty of information. If we rectify the fulfilment of the duty of information within 12 (twelve) months after the beginning of the period, the period ends 14 (fourteen) days after the consumer receives the information. 

The consumer exercises their right of withdrawal by sending a clearly formulated declaration of their decision to withdraw from the contract (with provision of their name, their address, the purchased object, the order date and the delivery date), by post to Leica Camera Classics GmbH, Westbahnstraße 40, 1070 Wien, Austria, or by e-mail to orders@leicashop.com. To do so, the consumer can, but is not obliged to, use the “withdrawal form model” that can be found in the Webshopat www.leicashop.com

The withdrawal period is considered observed as long as the consumer sends the declaration within the period. 

The withdrawal cancels the contract. The consumer is to return already received models to us, at their own cost, at the latest within 14 (fourteen) days as of our reception of the withdrawal declaration. 

The return period is considered observed as long as the consumer sends the model within the period. 

The consumer is only to pay for a loss of value of the model if this can be traced back to an action that is not necessary for a proper verification of the quality, properties or functioning of the model. 

In case of withdrawal, we shall pay all the payments received from the consumer back to the consumer, including shipping costs, at the latest within 14 (fourteen) days after we receive the withdrawal declaration of the consumer. For the reimbursement, we use the same payment method that the consumer used for the original transaction, unless otherwise agreed in the individual case. We do not charge any supplementary fee for the reimbursement. 

We are entitled to refuse the reimbursement until we have received the model or have the proof of the return of the model to us.

 

This information about the right of withdrawal and the “Withdrawal form model” are available in the Webshop at www.leicashop.com.