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FAQs EN

Returns

I ordered the wrong item, how do I cancel my order?

Orders can generally only be cancelled within the first few minutes of placing it. After that, cancelling orders will not always be possible and you may have to wait for the item to be shipped out to you in order to start the return process.

1
I want to return an order. How do I proceed?

You have 14 days to return an order made online. All details about the return process can be found under links below. 

Returning an order

Cancellation policy

Sample withdrawal form

1
Can I return my unwanted items from online orders in a Leica store?

You may return items you have purchased online in our Stores in Vienna, however, you will not be issued a refund until the item has been shipped back to our online store warehouse and its condition has been verified.

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Can I exchange an item I bought online?
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