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FAQs EN

General

Who can I contact if I have questions about products or orders?

Please send any questions to us via our online contact form or direclty via email at: brandnew@leicashop.com

We aim to reply to all emails as soon as possible.

1
Can existing leicashop.com logins be used for the new online store?

You may use your existing login on our new store website, but you will need to reset your password. Please contact us if you require any assistance.

1
How do I join the waiting list for newly launched products?

Our online store does not operate on waiting lists. All items are availavle on a first-come-first-serve basis.

If a newly launched item is not in stock, simply add your email to the notification list on the product page, and you will automatically be notified when stock becomes available. Be advised that there may be other customers who have signed up for the same notification, so items may sell out again. Should this be the case, you will need to readd yourself to the notification list.

It is also possible that you get in contact with us, so that we can reserve a product for you as soon as we have stock again.

1
Will products that cannot be ordered right now be available to order in the future?

If you find an item is currently unavailable to order online, one of the following may be true:

- The item is generally not available for purchase online (this will be noted in the item description)
- The item is temporarily out of stock but will become available again in the future
- The item is out of stock and will not become available again

To ensure you are notified about future item availability, please sign up to email notifications on the product page. 

If you have questions regarding the availablility of a product, you can contact us at any time. 

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Can I place an order over the phone?

You can place your order also over the phone. Just call us from Monday to Friday 10am-5pm at the number +43 1 523 56 59 34.

1
Answer not found?
Use our contact form to ask us your question to the contact form